On Sat, 22 Sep 2007, Karen Ciocchi wrote:
> Fielder--
>
> As a ClearWire subscriber for nearly 2 years, early on I encountered the same 'no connect' issue. The following has always worked for me:
>
> To reset Clearwire for no connection:
> 1. delete all browser's cookies & purge the cache
> 2. cold boot both the CPU and the modem
>
> Tech Support (24/7 in UT, 888.253.2794) sez an errant cookie can cause this problem, but I did not get a detailed explanation of the exact issue.
Holy crow, that's the most idiotic thing I think I've heard of coming from
"tech" support. This is networking 101, cookies don't have a damned thing
to do with it.
Someone correct me if I'm wrong, but the clearwire devices are basically
just RF bridges, right? If so, all you should have to do is a cold restart
of the modem, then a DHCP release & discovery.
> If that doesn't work, do all the above plus:
> 3. disable OS' Firewall + disable Zone Alarm
> 4. disable anti-virus, spyware, etc.
>
> Once my ClearWire successflly reconnects I enable everything I disabled, and life is good (until the next time).
They actually recommend this? For a brief period run with no protection
until you verify you're connected again?
> Beause ClearWire reception is line-of-sight, my reception drops to 1-2 bars frequently whenever:
> -- it's foggy
> -- it rains too hard (like the last couple weeks)
> -- the neighbor's tree between me and the tower leafs out each summer
>
> I asked ClearWire to swap my standard 10' cable for a 30' so I could reposition the modem to a better window to consistently get the 5 bars' reception I'm paying for, but the supervisor's official answer was, "Tough."
You could always buy your own off the shelf. I think their responsee is
that they're not going to pay for it themselves.
> Ah, ain't customer service a beautiful thing?
I'm not a clearwire customer, but this sounds absurd. The reps you're
talking to clearly don't understand how their own technology works, much
less how networks work in general.
--Arthur Corliss
Live Free or Die
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Received on Sun Sep 23 14:30:52 2007
This archive was generated by hypermail 2.1.8 : Sun Sep 23 2007 - 14:30:53 AKDT