Re: ACS "tech support"

On Tuesday 22 March 2005 07:49, Tom wrote:
> There *is* this (from the DSL terms of service):
>
> 14. Restrictions
>
> The PIPE DSL prices are set much lower than SmartNet business services
> as PIPE DSL customers are expected to use the service for primarily
> personal and recreational purposes. PIPE DSL customers agree not to run
> any commercial servers in conjunction with the Services, including but
> not limited to, Web, game, Electronic Mail, NAT, DHCP and DNS servers.
> Under no circumstances may any PIPE DSL customer run a streaming
> audio/video server, "shout-cast" station, MP3 or other audio or video
> download area with the PIPE DSL service. In the event any PIPE DSL
> customer attempts to utilize a commercial or any above-mentioned server
> on the network, or if Customer's personal servers generate more than
> average amounts of traffic and/or bandwidth usage, ACS Internet may, at
> its sole discretion, increase the fees associated with the Services, or
> terminate the Services.
>
> Section 11 also says you're allowed one connection per DSL account, and
> if they find you're using more than one simultaneous connection you can
> be suspended immediately.

Yup, but that seems to be multiple PPPoE or dial-up connections. I've
actually been told by ACS tech support that they support linksys routers (as
in, they will help you troubleshoot the connection), so they don't mind you
sharing the connection, they just don't want you connecting more than one
time with one login.

> I'd say this qualifies as "prohibited" from a home account...

It doesn't say you can't, only that you shouldn't run commercial services off
a consumer DSL account.

j----- k-----

-- 
Joshua Kugler
CDE System Administrator
http://distance.uaf.edu/
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