ACS "tech support"

I'm sorry to send this to the list, but I've basically been told by ACS that
it's not their problem, so they won't do anything about it.

My dad, mom, and I use bigfoot.com to foward email. I have an ACS account,
but forward my e-mail to another non-ACS system. My parents, however,
forward to their ACS accounts. Right now, ACS has blocked 211.115.216.0/24
because of a "possible open relay." This includes bigfoot's server at
211.115.216.252. So, no e-mail that is sent to my parents' addresses is
getting through. I've been told by ACS to contact bigfoot, but if they don't
own the other addresses in that class C, they can't really do anything about
it. And I've never understood why they have a relay server in Korea anyway.

So, what it comes down to, ACS won't unblock bigfoot, and I've been told to
contact bigfoot, so ACS won't do anything else to help it's customers get
their e-mail. Sigh.

Is there anyone on the list that works for ACS that could get this resolved?

Thank you!!

j----- k-----

-- 
Joshua Kugler
CDE System Administrator
http://distance.uaf.edu/
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