ACS "tech support" (fwd)

Hey, guys --

This sounds like a legit complaint -- in all likelihood, this Bigfoot
IP range is being REJECTed inadvertently in the sendmail access file.
Can you investigate and reply directly to joshua.kugler@uaf.edu? If
we are blocking it for a good reason, I'd be curious as to why -- can
you include me on the reply, either way?

-royce

--
Royce D. Williams                                    IP Engineering, ACS
personal: [first]@alaska.net                      PGP: 3FC087DB/1776A531
work: [first.last]@acsalaska.net             http://www.tycho.org/royce/
---------- Forwarded message ----------
Date: Mon, 21 Mar 2005 10:36:18 -0900
From: Joshua Kugler <joshua.kugler@uaf.edu>
To: AK Lug Mailing List <aklug@aklug.org>
Subject: ACS "tech support"
I'm sorry to send this to the list, but I've basically been told by ACS that
it's not their problem, so they won't do anything about it.
My dad, mom, and I use bigfoot.com to foward email.  I have an ACS account,
but forward my e-mail to another non-ACS system.  My parents, however,
forward to their ACS accounts.  Right now, ACS has blocked 211.115.216.0/24
because of a "possible open relay."  This includes bigfoot's server at
211.115.216.252.  So, no e-mail that is sent to my parents' addresses is
getting through.  I've been told by ACS to contact bigfoot, but if they don't
own the other addresses in that class C, they can't really do anything about
it.  And I've never understood why they have a relay server in Korea anyway.
So, what it comes down to, ACS won't unblock bigfoot, and I've been told to
contact bigfoot, so ACS won't do anything else to help it's customers get
their e-mail.  Sigh.
Is there anyone on the list that works for ACS that could get this resolved?
Thank you!!
j----- k-----
-- 
Joshua Kugler
CDE System Administrator
http://distance.uaf.edu/
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