Re: ACS "tech support"

ACS filters their traffic and blocks a lot of things. I tried port
scanning a clients network and got back a lot of "filtered" replies. The
client was on GCI so I called tech support and they told me they don't
filter anything. That's when I realized the problem was ACS.

I'm on GCI now.

On Mon, 2005-03-21 at 10:36 -0900, Joshua Kugler wrote:
> I'm sorry to send this to the list, but I've basically been told by ACS that
> it's not their problem, so they won't do anything about it.
>
> My dad, mom, and I use bigfoot.com to foward email. I have an ACS account,
> but forward my e-mail to another non-ACS system. My parents, however,
> forward to their ACS accounts. Right now, ACS has blocked 211.115.216.0/24
> because of a "possible open relay." This includes bigfoot's server at
> 211.115.216.252. So, no e-mail that is sent to my parents' addresses is
> getting through. I've been told by ACS to contact bigfoot, but if they don't
> own the other addresses in that class C, they can't really do anything about
> it. And I've never understood why they have a relay server in Korea anyway.
>
> So, what it comes down to, ACS won't unblock bigfoot, and I've been told to
> contact bigfoot, so ACS won't do anything else to help it's customers get
> their e-mail. Sigh.
>
> Is there anyone on the list that works for ACS that could get this resolved?
>
> Thank you!!
>
> j----- k-----
>

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Received on Mon Mar 21 11:45:33 2005