Re: Blackball CompUSA


Subject: Re: Blackball CompUSA
From: Jim Gribbin (jewelrysupplier@gci.net)
Date: Thu Aug 28 2003 - 11:47:58 AKDT


What I usually do if I'm concerned about Linux compatibility with stuff
there is, use the Internet Cafe setup they have in the store to look up
he device and check it's compatibility. I've decided it's pretty
pointless to expect Linux knowledge from anyone working in a retail
store.

Jim Gribbin

On Thu, 2003-08-28 at 09:08, volz wrote:
> I had a really frustrating experience yesterday. I am curious if anyone else has
> had a similar interaction.
>
> I went to CompUSA to see if I could get some card readers. When I asked them to
> point me to devices that might work with linux I was told that they had none
> "You can try them and see if they work". Great.
>
> I was also told that if they didn't work with my hardware than it was a "user
> knowledge issue" and if the device did not work with my OS they would charge a
> 15% re-stocking fee. Furthermore there was no way to set up a device before
> buying it to see if it worked.
>
> The reason I was so cautious is that we have a USB multi-card reader that we
> have never been able to read any media from. I am pretty sure that the issue is
> not usb support in linux or "user knowledge" because we have successfully set up
> orb drives, usb hard-drives, and a usb single card memory stick reader our
> kernels and hardware are current.
>
> Furthermore the teenagers were pretty rude and were pretty much laughing at the
> idea of a linux system.
>
> All in all, I got the impression that the CompUSA culture, at least at Dimond,
> does not support linux.
>
> I walked. Whatever I need I'll find it somewhere else. (not sure where) They
> aren't supporting anything but windows and macs. I know it is chicken feed, but
> I am not supporting them.
>
> They get a linux black ball.
>
> - Karl Volz
>
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