[aklug] Remote Assistance Software?

Hi, AKLUG. I was wondering if there was any good remote assistance
software that is FOSS friendly (or, more generally, cross platform).
Basically, we have lots of these support situations were we don't have a
permanent presence on the customers private network, but we want to
support some network device that is not exposed to the Internet. So, I
was interested in something like...

(1) Windows remote assistance, but without requiring me to work from a
Windows PC. Team viewer looks promising, but the commercial license
seems rather expensive ($800/yr for single user).
(2) Some program that would create some kind of temporary tunnel into
the customer's network. (I don't really need to control their desktop,
just connect to the device). I.e., without any configuration work on the
customer's side, other than installing/activating the program.

-- 
Christopher Howard, Computer Assistant
Alaska Satellite Internet
3239 La Ree Way, Fairbanks, AK 99709
907-451-0088 or 888-396-5623 (toll free)
fax: 888-260-3584
mailto:christopher@alaskasi.com
http://www.alaskasatelliteinternet.com
https://www.linkedin.com/in/christopher-howard-9429ab52
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