[aklug] Re: Windows question ... geez, sorry :(

On Sun, March 20, 2011 7:27 pm, Slackwarebox wrote:
> On Mar 20, 2011, at 9:43 PM, bryanm@acsalaska.net wrote:
>
>> On Sat, March 19, 2011 8:50 am, Bruce Hill wrote:
>>> I have a customer's Compaq Presario CQ80 with an unusual problem. He said
>>> the kbd sometimes doesn't input all his key presses. After removing a lot
>>> of malware, I could not replicate this. He showed me that by opening his
>>> homepage to Facebook, then entering his username and password there was a
>>> problem.
>>>
>>> Using notepad, IE's address bar, MS Word -- there is no kbd error; so it
>>> is my opinion that his kbd is fine. He reported logging into his ISP's
>>> email interface (Frontier) gave that problem, but does not anymore. I've
>>> used my bank's login page and have no problem. It's just with him logging
>>> into Facebook afaict. (Yes, I tried it and it fails for me, also.)
>>
>> Honestly, it sounds like he just doesn't remember his Facebook
>> password correctly. Have you ruled that out?
>>
> Thanks, guys.
>
> Yes, he remembers his username and password. The problem is the keyboard inp=
> ut is not all output to the field, like keys are stuck or something. I tried=
> inputting it myself, to rule out Matt typing too fast and not pressing keys=
> . We can both logon to his Facebook account IF we fix the input errors, but n=
> ot typing normally.
>
> I had him login to his ISP's webmail because he said that didn't work prior t=
> o me removing the malware. It works okay now. He also had issues inputting t=
> ext in some YouTube page, but that also works now. I tried logging in to my b=
> ank to check another login script and it worked fine (and, yes, I changed my=
> username and password afterwards in case it's a keylogger, as well as becau=
> se I logged in from another person's comp).

Semi-random suggestion: keep an eye on the CPU load while this is
happening. Perhaps some activity is cause keystrokes to be dropped.
If so, maybe you can find the responsible process.

--
Bryan Medsker
bryanm@acsalaska.net
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