[aklug] Re: yet another rant: ACS - 1 for 3, better than was expecting, actually

I used to have ACS DSL. Had something similar to this. The installer (ACS, not me) had put a staple through the wire between the connection at the back of the house and my jack that I plugged the modem into. Worked OK for a while, then moisture got in there. First my connection got flaky, then went away. Took about 3 months so I didn't associate that at first.

--
Jim Gribbin
Linux user #179129
----- Original Message -----
From: "Greg Madden" <gomadtroll@gci.net>
To: aklug@aklug.org
Sent: Tuesday, December 7, 2010 12:35:12 AM
Subject: [aklug] Re: yet another rant: ACS - 1 for 3, better than was expecting, actually
On Monday 06 December 2010 09:09:27 pm Lee wrote:
> So a bit of a followup.
>
> Turns out the hit in my bandwidth may be the wire or the receptacle in my
> house.
>
> Having a conversation with one of the telecom guys.  He says 'check your
> house wire'.
>
> "Yer kiddin, right?", says I.   "Having a little fun with the newb...?" 
> says I.
>
> "Not at all", he says, "I'd check it out at the demarc first", he says.  
> So I did.  And now I owe him a beverage of his choice.
>
> If I plug the DSL modem directly into the demarc, speedtest shows the
> connection works as advertised.  If I use the house wire, there's 150-250K
> hit.  And it's repeatable.
>
> So I owe ACS an apology and in all fairness give them 2 for 3.  Although
> I'm still going to give some constructive criticism of their website.  From
> the Cantankerous TechnoCurmudgeonly point of view.
>
> And then prep to spend a bit of time maybe rescrewing down the wires in the
> demarc and receptacles.  Maybe use 'real' phone wire (the 4/22 stuff)
> instead of cat5?   Although that's sure counterintuitive.  Any other
> thoughts anyone?
apologize if you want, ..but your rant sounded like me, a year ago. I would wait 
to see if it actually gets better over time.
I had  Exact same symptoms for over a year, ran a dedicated wire, one device 
only..ACS modem, temporary improvements ...  786 to 1M, back and forth, to use a 
tech term ...flaky.
 i don't think the ACS infrastructure is all perfect, everywhere, all the time. 
There are good runs and not so good runs. who knows, i had to replace modems as 
well.  I liked ACS tech and repair reponses, the service at my location did not 
work well. 
Cat5 should be fine.
-- 
Peace,
Greg
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