[aklug] Re: yet another rant: ACS - 1 for 3, better than was expecting, actually

On Mon, Dec 6, 2010 at 6:44 AM, Tom Simes <simestd@netexpress.com> wrote:
> On 12/05/10 13:31, Lee wrote:
>> Fair warning, this is yet another patented, copyrighted, trademarked, al=
lthosewords
>> technocurmudgeonly '3itch 3itch 3itch...huh, lookitthat!' comment, so fe=
el free to skip.
>>
>> So I've noticed my bandwidth has been on the low side lately, compared t=
o what I thought
>> I was paying for. =A0speedtest at the modem seems to consistently be in =
the 730-760 range.
>> =A0 I thought I was paying for 1.5M, so when my bill came yesterday I th=
ought I'd have a
>> look just to be sure.
>
>> OK, I find the page with the DSL plans...I see there's a 3Meg plan. =A0A=
t the same price
>> I'm paying for my 1M plan! =A0WTX???<Check blood pressure here>. =A0THOS=
E THIEVING
>> CORPORATE... =A0Looks at phone bill in clenched fist. =A0Huh...lookit th=
at...they are just
>> charging me the 1M rate. =A0Who'da thunk it? =A0They actually did reduce=
 the price I'm paying.
>
> The customer support number is 563-8000 (Anchorage) or 1-800-808-8083
> (outside Anchorage). =A0I'd suggest that you request someone look at the
> speed your modem has synched up to the DSLAM at and troubleshoot as
> necessary from there.
>
> You might also consider providing some constructive feedback about the
> content / fluff ratio and suggest making the support links more prominent=
.
>
> https://www.alaskacommunications.com/Online-Care/Contact-ACS.aspx
>
> --
> Tom
>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
> =A0 =A0"Z-80 system stack overflow. =A0Shut 'er down Scotty, the system's
> =A0 =A0 =A0 =A0 =A0sucking mud" - Error message on TRS 80 Model-16B
>
> Tom Simes =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0=
 =A0 =A0 =A0 simestd@netexpress.com
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
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>

Definitely call. If the slow speed is pervasive, they will likely roll
a truck to have the line checked out.
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Received on Mon Dec 6 07:17:14 2010