[aklug] Re: GMAIL

On Tue, Aug 10, 2010 at 9:17 AM, James Zuelow <e5z8652@zuelow.net> wrote:
> On Monday, August 09, 2010, Jim Gribbin wrote:
>
> >
> > There have been other times I have not been able to get my mail due to
> > "network issues", but these were network issues with the physical
> > routing(?) between myself and Google. The biggest one being several
> > occasions where my entire building was disconnected. These were all
> > times I could not access anything on the Internet. I don't think I can
> > blame Google for this.
> >
>
> If your business is dead in the water while the problem is being resolved,
> does it matter if you blame Google or GCI or Comcast?
>
> Cloud apps not being available means cloud apps are not available. I think
> that was Tim's point -- if you have a problem, you're relying on someone
> else
> to fix it. For Gmail, that's not so bad if you have a smart phone with a
> data
> package. Just use your phone for e-mail and you're good to go. But if
> your
> whole office is using a web based office suite, the situation changes a
> bit.
>
> It's not a good/bad argument, it's an acceptable risk argument. I'm with
> Tim
> -- I'd much rather have assets (and data) under my control than trust a
> rather
> long network chain. Not to mention figuring out exactly who has access to
> your proprietary data.
>
>
Another element to take into account is your geographic location. You're in
Alaska which is quite aways from the rest of the US and major pipes. I hear
there are upgrades going in for the pipe to AK.. If there is an outage on
that pipe, there isn't much of an alternative.

I have clients in the states that have used Google Apps for years with only
a few interruptions, not enough to take out a 5 9's SLA which is pretty good
up-time in the I.T. world.

However, I worked with a company in Fairbanks that had a large number of
issues with Google Apps and we always traced it to the connection from
Alaska to the Lower 48, not an issue at Google or with their cloud.

If a company is large enough to have such a large impact with down time, as
you stated, IMHO they should not be using a hosted service but rather invest
the I.T. resources into internally controlled solutions, especially with
corporate auditing and records keeping a hosted solution may be
ill-equipped to handle.

-Will

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-- 
Take care,
William Attwood
Idea Extraordinaire
wattwood@gmail.com
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