[aklug] Re: Proble with CGI connection, getting nowhere with tech support

From: Joshua J. Kugler <joshua@eeinternet.com>
Date: Tue Aug 11 2009 - 14:36:30 AKDT

On Tuesday 11 August 2009, jonr@destar.net said something like:
> Quoting "Joshua J. Kugler" <joshua@eeinternet.com>:
> > So, we have Linksys router connected to a GCI modem up at Kuparuk.
> > Behind this router (and in the router's DMZ) is a Moxa device
> > server. Sometimes, the connection works fine, and we can connect to
> > port 23, 80, 8080, and ping the device. Other times, the
> > connection completely times out, but someone on GCI's network (up
> > at Kuparuk, different modem, but maybe same network?) *can* see the
> > device, and connect to all those ports.
> >
> > GCI claims they filter no ports, and suggested power cycling the
> > router. But if someone in CGI can reach it, but not someone outside
> > CGI, I don't think the problem is with the router (we have no IP
> > ACLs set).
> >
> > Ideas? Comments? Suggestions?
> >
> > j
>
> Have you tried to do a traceroute when you cannot reach it? When it
> is down, can you reach other devices that are local to the Moxa
> server?

No, I hadn't. Just tried. Times out at the end.

We don't have any other devices local to the Moxa. I can't reach port
8080 to admin the router either, so we're kind of stuck. Thanks for
the suggestions!

j

-- 
Joshua Kugler
Part-Time System Admin/Programmer
http://www.eeinternet.com
PGP Key: http://pgp.mit.edu/  ID 0x14EA086E
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Received on Tue Aug 11 14:36:43 2009

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