[aklug] Re: ACS news server down.

On Sunday 21 September 2008, Kevin Miller said something like:
> Joshua J. Kugler wrote:
> > I've had a ticket in with ACS due to getting this message from
> > their news server:
> >
> > When trying to download messages from your newsgroup server, I am
> > getting this message:
> >
> > 411 Key Key N0 email=trial@netwinsite.com, Temporary license
> > EXPIRED Fri Sep 12 01:00:00 2008
> >
> > Today I got an update:
> >
> > Hello, I as you know our mail servers are currently down I do
> > apologize for the inconvenience this is causing for you.
> > Unfortunately I do not have an eta as to when the service will be
> > back up or any new information to provide at this time. Our
> > engineering team is currently working on the issue.
> >
> > So, I've given up on the tech support. :)
> >
> > Anyone know when ACS's news server is going to be back up?
> >
> > The reference number for the support request is 080915-000024 if
> > someone at ACS wants to look it up.
>
> I called them Friday but they didn't open a trouble ticket when I
> did. I got the impression that the guy I spoke to wasn't quite sure
> what a newsgroup was. He spoke to the guy next to him who basically
> said the same as above. Their news has been wonky for a month or so
> now, For a couple weeks I noticed a lot of replies to messages that I
> never saw. They poof, they went away completely.
>
> I'm wondering if this is a trial balloon to see how much hue & cry is
> raised if they go away, like the big ISPs did. Sure seems strange
> that an entire service disappeared, and nobody there seems to give it
> a second thought. At the least I'd have expected a courtesy email to
> their customers.
>
> IMHO, instead of blaming the engineers, they should just pay the
> license bill to their upstream news provider. Course, I could be
> wrong here, but it just smells more like a management issue than an
> engineering one to me...
>
> ...Kevin

Just got this from the ACS support ticket:

> Hello, I apologize I meant to say news server, not mail server. I will
> send you an update as soon as I find any new information regarding the
> status of our news servers.

So, I guess someone is paying attention.

j

-- 
Joshua Kugler
Part-Time System Admin/Programmer
http://www.eeinternet.com
PGP Key: http://pgp.mit.edu/  ID 0xDB26D7CE
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