[aklug] Re: off-topic: android ACS tech-savvy tech support?

Head to tether.com.
On Jul 5, 2011 1:30 PM, "Michael Fowler" <michael@shoebox.net> wrote:
> On Tue, Jul 05, 2011 at 10:41:27AM -0800, Thomison, Lee wrote:
>> Offtopic, so apologies.
>> I accepted an over-the-air update on my ACS android last week, and now
>> usb tethering is non-functional. I went into their 36th street store
>> to see if they could help but they were basically a bunch of sales
>> types. Can anyone suggest who to call or where to go for some
>> tech-savvy ACS android help ?
>
> USB tethering was probably explicitly disabled. Perhaps not with
> communication with front-line sales, but most telecoms try very hard to
> explicitly disable tethering. The theory is that if the user can't
> tether, they can't rack up huge usage. I've never gotten an adequate
> explanation as to why the user isn't simply kept informed of their
> usage, regardless of how they're accomplishing it, but perhaps I put too
> much credit to users (or too much credit on the telecom being able to
> track and provide an interface for it).
>
> Anyways (little rant aside), it could be just a switch in the phone to
> disable tethering, or a specific username and password for 'hotspot'
> and/or 'tether' mode. Both of them typically require access to the
> phone's configuration, which is usually a specialized (Windows) program
> along with a provider-specific password.
>
> You could try google searches for your handset model, there may be
> advice for that one specifically. You may also try rooting your phone.
> Your chances are fair that this was accidental if the sales types don't
> know how to sell you a package that includes tethering. Accidental
> or not, what I'm really saying is you're probably SOL for fixing it on
> your own.
>
> It's also possible the sales types do know how to sell you the appropriate
> package, but you didn't use the proper keywords. You're looking for an
> expensive (probably the most expensive) data plan; the description of it
> should include 'hotspot' or 'tether'.
>
> Sorry I couldn't be more helpful. This is coming from someone who has
> dealt with Androids and tethering outside of ACS, so I don't have pointers
on
> who to talk to about it within ACS.
>
> --
> Michael Fowler
> www.shoebox.net
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Received on Tue Jul 5 11:32:12 2011